New Privacy Notice / Your Privacy Rights

Effective: 1 Jan 2020

Date Published: May 2022

To download and/or print this Privacy Notice, click here. You may also request a copy or otherwise obtain disability access assistance by calling 888-342-4934.

This Privacy Notice applies to individuals in the United States unless otherwise noted herein. If you are a resident of the EU or UK, please click here for the GDPR Notice.

DNOW L.P., together with its affiliates (collectively, "DNOW," "Company," "us," "we," or "our") provides services to business customers, such as energy and industrial solutions/products, engineered equipment packages, and related services. As such, we usually handle only limited personal information about the personnel of our customers and other partners along with website visitors. This Privacy Notice ("Notice") contains details about how we collect, use, and share with third parties Personal Information (defined below) that we obtain from and about you. Please read this Notice carefully.

Applicability: This Notice does not apply to information about job applicants or our employees, which is subject to separate privacy notices that we will make available to such individuals.

Whenever you interact with us on behalf of another individual or entity, such as by providing or accessing Personal Information about another individual, you represent that your interactions and exchanges comply with applicable data protection laws. You shall have sole responsibility for any violation of applicable laws as a result of a failure to obtain any necessary consent from such individual.

Changes: We may update this Notice from time to time. The current Notice will be effective as of the Effective Date set forth above. Please check this Notice periodically for updates. If any of the changes are unacceptable to you, you should cease interacting with us. When required under applicable law, we will notify you of any changes to this Notice by posting an update on this website. When required under applicable law we will seek affirmative consent from you before making material changes to the way we handle Personal Information previously collected from you. If you do not provide such consent, Personal Information will continue to be used in a manner that is consistent with the version of this Notice under which it was collected.

Your California and Nevada Privacy Rights: California and Nevada residents have certain privacy rights detailed here. To the extent that there is a conflict between this Privacy Notice and the state privacy notices, the state privacy notice will control as to residents of such states.

1. Sources of Personal Information

Personal Information is any information relating to an identified or identifiable natural person or household.

We collect Personal Information about you from the following sources:

A. Directly From You. We may collect Personal Information you provide to us directly, such as when you contact us through our website, interact with us at our networking events that we either host or sponsor, sign up for offers or newsletters, communicate with us, place or customize orders, or sign up for an account or other services.

B. Cookies and Other Tracking Technologies. We may collect information about how you use our website or otherwise interact with us automatically, such as information about your device, internet usage, and website activity.

C. From Third Parties. We may collect Personal Information from third parties, such as service and content providers, business partners, public sources, companies that provide or sell lists of potential business customers, or from others interacting with us.

D. From DNOW Affiliates. We may receive information about you from our family of affiliated companies, which includes parents, subsidiaries, or other companies that share common ownership with DNOW.

We may combine information that we receive from the various sources described in this Notice, including third party sources, and use or disclose it for the purposes identified below.

2. Types of Personal Information We Collect

We may collect the following types of Personal Information:

A. Identifiers, such as your first and last name, email address, physical address, telephone number, company name, device identifiers (e.g., cookie IDs and IP address), or other similar identifiers.

B. Customer records, such as signatures.

C. Protected class and demographic information, such as age (including birthdates) and gender.

D. Commercial information, such as purchase information, credit-related information, and other financial information.

E. Internet or other electronic network activity information, such as your browsing history, search history, and information regarding your interactions with and use of the website.

F. Geolocation data, limited to your address.

G. Audio, electronic, visual, or other sensory information, such as video recordings / photos of our premises, call center recordings, or customer support chat logs.

H. Professional or employment-related information of our business contacts, such as job title, organization, professional licenses, credentials, specialty, professional affiliations, or other professional information.

I. Inferences drawn from any of the information we collect to create a profile about you reflecting your preferences.

3. How We Use Personal Information

We may use Personal Information for the following purposes:

A. To provide you with products and services, such as to register and administer accounts; provide products and services requested; provide customer support; enable you to participate in prize drawings, competitions and/or surveys we may administer; diagnose, repair and track service and product quality issues; communicate with you about your product or service; authenticate account users; to respond to requests, complaints, and inquiries; and to otherwise facilitate your relationship with us.

B. For our own internal business purposes, such as to evaluate or audit the usage, performance and safety of our products and services; evaluate and improve the quality of our products and services and design new products and services; operate our website and customize the content; internal research and analytics purposes; display or evaluate the effectiveness of our advertising or marketing efforts; or maintain internal business records.

C. For legal, safety or security reasons, such as to comply with legal requirements; protect our and our users' safety, property or rights; and detect, prevent, and respond to security incidents or other malicious, deceptive, fraudulent, or illegal activity.

D. For marketing, such as to market our products or services or those of our affiliates or other third parties. We may use Personal Information we collect to send you newsletters, surveys, questionnaires, promotions, or information about events or to entertain our customers at sporting events.

We may use anonymized, de-identified, or aggregated information for any purpose.

4. How We Share Personal Information

We may share your Personal Information with third the categories of recipients described below:

A. Affiliates and subsidiaries, such as within our group of companies, which includes parents, corporate affiliates, subsidiaries, and other companies that share common ownership for the purposes described above.

B. Service providers, such as with those working on our behalf in order to facilitate our interactions with you or request or support our relationship with you, such as hosting service providers, IT providers, operating systems and platforms, internet service providers, analytics companies, marketing providers (e.g., we may share your email address with our outbound email marketing provider), payment processors, shipping companies, and logistics providers.

C. For legal, security, or safety purposes, such as with third parties like law enforcement or other government agencies to comply with law or legal requirements; to enforce or apply our Terms of Use and other agreements; and to protect ours, our users', or third parties' rights, property or safety.

D. In connection with a corporate transaction, such as if we sell/acquire some or all of our assets or merge or are acquired by another entity, including in connection with a sale, merger, change of control, bankruptcy, or similar transaction, or due diligence related to such transactions, we will share your Personal Information with that entity.

E. Entities to which you have consented to the disclosure.

5. Cookies and Other Tracking Technologies

We also collect information (or permit third parties to directly collect information on our website), via cookies, web beacons, pixels, tags, session replay tools, or other tracking technologies (“Tracking Technologies”), such as your Internet Service Provider and IP address, device identifier, browser type, operating system, the date and time you access our website, the pages you accessed while visiting our website, and the Internet address from which you accessed our website. Some cookies exist only during a single session and some are persistent over multiple sessions over time. We use these technologies to remember user preferences, maximize the performance of our website and services, provide you with offers that may be of interest to you, measure the effectiveness of our email campaigns and to personalize online content. These cookies and other technologies may be used to track you across time, devices, and services.

To provide you with more relevant and interesting experience, we may work with third party companies to display ads or customize the content on the website and on other websites. These companies may use cookies and similar Tracking Technologies as described in this Notice to gather information about your visits to the website, as well as your visits elsewhere on the Internet. These companies use this information to provide you with more relevant advertising known as interest-based advertising, which may include sending you an ad on another online service after you have left our website (i.e., retargeting). You may choose whether to receive some interest-based advertising. The Digital Advertising Alliance ("DAA") and Network Advertising Initiative ("NAI") provide mechanisms for you to opt out of interest-based advertising performed by participating members at http://www.aboutads.info/choices/ and optout.networkadvertising.org. Opting out of interest-based advertising will not opt you out of all advertising, but rather only interest-based advertising from us or our agents or representatives. Also, if your browsers are configured to reject cookies when you visit these opt-out webpages, you subsequently erase your cookies, or you use a different device or web browser, your DAA/NAI browser-based opt-out may not, or may no longer, be effective. We are not responsible for the effectiveness of these or any other third-parties’ opt-out options or programs.

Some browsers have incorporated Do Not Track ("DNT") preferences. Most of these features, when turned on, send signals to the website you are visiting that you do not wish to have information about your online searching and browsing activities collected and used. As there is not yet a common agreement about how to interpret DNT signals, we do not honor DNT signals from website browsers at this time. However, you may refuse or delete cookies. If you refuse or delete cookies, some of our website functionality may be impaired. If you change computers, devices, or browsers, or use multiple computers, devices, or browsers, and delete your cookies, you may need to repeat this process for each computer, device, or browser. Please refer to your browser's Help instructions to learn more about how to manage cookies and the use of other Tracking Technologies.

6. Data Security

We maintain reasonable security procedures and technical and organizational measures to protect your Personal Information against accidental or unlawful destruction, loss, disclosure or use.

7. Children's Privacy

Our website is intended for individuals 18 years of age and older. The website is not directed at, marketed to, nor intended for, children under 18 years of age. We do not knowingly collect any information, including Personal Information, from children under 18 years of age. If you believe that we have inadvertently collected Personal Information from a child under the age of 18, please contact us at the address below, and we will take immediate steps to delete the information.

8. External Links

Our website may contain links to external sites or other online services that we do not control, including those embedded in third party advertisements or sponsor information. We are not responsible for the privacy practices and data collection policies for such third-party services. You should consult the privacy statements of those third-party services for details.

9. Terms of Use

The Terms of Use is incorporated by reference into this Notice and can be found at: Terms of Use

10. Contact Info/Your Choices

If you have questions regarding this Notice, please contact us at:

EMAIL: privacy@dnow.com

PHONE: (888) 342-4934

11. State Privacy Notices

A. California Privacy Rights Notice

In some instances, we may collect information about certain California residents subject to the California Consumer Privacy Act (“CCPA”). However, this CCPA Notice does not apply to the following information:

• Information about individuals who are not California residents.
• Information about our own employees, contractors, agents, and job applicants. Such information is subject to a separate privacy notice that we will make available to the applicable individuals.
• Information we collect from individuals with whom we engage in solely business-to-business communications and transactions, including due diligence transactions, such as information about the employees of our business clients.

In the limited circumstances when we collect information about California residents subject to this CCPA Notice, below is a summary of the Personal Information we collect, the sources from which we collect the Personal Information, the business or commercial purpose for which we collect Personal Information, and the categories of third parties with whom we share Personal Information. The section references relate to the sections above in this Notice.

Sources of Your Personal Information

The categories of sources of Personal Information are detailed in Section 1 above and are summarized as follows: (a) directly from you; (b) from cookies and other Tracking Technologies; (c) from third parties; and (d) from DNOW affiliates.

Use of Your Personal Information

The business and commercial purposes for which we collect personal information are detailed in Section 3 above and are summarized as follows: (a) to provide you with products and services, (b) for our own internal business purposes; (c) for legal, safety, or security reasons; and (d) for marketing.

Sharing of Personal Information

We disclosed all the categories of Personal Information listed in the chart below for a business purpose in the past 12 months. We do not believe that we have "sold" (as such is defined under the CCPA) your Personal Information in the past 12 months. We do not knowingly sell any Personal Information of minors under the age of 16.

California residents also may have certain rights, subject to legal limitations, regarding the collection, use, and sharing of Personal Information. California residents may exercise the following rights regarding Personal Information collected by contacting us at privacy@dnow.com or at our toll-free privacy number: 888-342-4934.

• Right to Know. You have the right to request information about the categories of Personal Information we have collected about you, the categories of sources from which we collected the Personal Information, the purposes for collecting the Personal Information, the categories of third parties with whom we have shared or sold your Personal Information, and the purpose for which we shared or sold your Personal Information ("Categories Report"). You may also request information about the specific pieces of Personal Information we have collected about you ("Specific Pieces Report").
• Right to Delete. You have the right to request that we delete Personal Information that we have collected from you.

Do Not Sell: We do not believe that we “sell” your PI as such is defined under the CCPA and will not sell your PI we collected during a period in which we did not offer you the opportunity to opt-out of a sale unless we first obtain your affirmative consent to do so.

In accordance with applicable law, we will not discriminate against you for exercising these rights.

Please be aware there might be circumstances where we will not honor you request, as permitted under the CCPA. For example, if we are not able to verify your identity and that you are a California resident, we may not honor your access or deletion request. Additionally, we may not delete your personal information if an exception under the CCPA applies to your deletion request.

Verification: In order to process requests, we will need to obtain information to locate you in our records or verify your identity depending on the nature of the request. If you are submitting a request on behalf of a household, we will need to verify each member of the household in the manner set forth here. The identity of each person exercising the above rights will be verified using two (2) pieces of information to identify the requester for requests for categories of information collected and three (3) pieces of information to identify the requester for requests of actual personal information collected and deletion requests. We may request alternative information under certain circumstances and will inform you if such information is needed in the verification process. Without these verifications, DNOW may not be able to assist with an individual’s exercise of these rights.

Authorized Agents: Authorized agents may exercise rights on behalf of California consumers, but we reserve the right to also verify the Consumer’s identity directly as described above. Authorized agents may submit CCPA requests on your behalf by submitting a request to privacy@dnow.com. We require the agent to demonstrate authority to act on behalf of the consumer by providing, for example, evidence of the agent’s identity, proof of registration with the California Secretary of State (if the agent is a business), and at least one of the following evidencing proof of the agent’s legal authority to act on the behalf of the individual consumer:

• Presenting a Power of Attorney granted under the Probate Code that we can reasonably verify; or
• Signed permission by the Consumer. We may also require the Consumer to verify their own identity directly with us and to directly confirm with us that they provided the authorized agent permission to submit the request.

Timing: We will respond to Requests to Delete and Requests to Know within 45 days, unless we need more time, in which case we will notify you and may take up to 90 days total to respond to your request.

California Shine the Light: We do not share personal information subject to California Civil Code § 1798.83 (the “Shine the Light law”) with third parties (other than our affiliates) for their direct marketing purpose. California residents may request information about our compliance with the Shine the Light law, and obtain a disclosure of third parties we have shared information with in accordance with the law for their direct marketing purposes absent your choice (i.e., DNOW affiliates) and the categories of information shared, by contacting us at privacy@dnow.com. Requests must include “California Privacy Rights Request” in the first line of the description and include your name, street address, city, state, and ZIP code. Please note that we are only required to respond to one request per customer each year, and we are not required to respond to requests made by means other than through the provided e-mail address or mail address.

B. Nevada Privacy Rights Notice

We do not believe we “sell” “covered information” of Nevada “consumers” as those terms are defined by Chapter 603A of the Nevada Revised Statutes, and until such time as we change this policy by updating this Notice, and provide a method to opt-out of sale under the Nevada Revised Statutes, we will treat covered information collected under this Notice as subject to a do not sell request as relates to the Nevada Revised Statutes.