Our Service Commitment

Delivering the products you need is just the beginning. DNOW goes beyond to deliver service that allows you to achieve optimization, efficiency and productivity. We are the industry’s preferred supply-chain partner, because the customer comes first. Always.

Customer Priority One (CP1)

Our commitment to our customers and quality of service is at the forefront of who we are. We recognize that our customers have a choice of whom they rely on for their energy and industrial product needs. Providing excellent customer service is our promise and a commitment to our customers.

Our Customer Priority One (CP1) program was designed and implemented to help us deliver on that promise by providing us with quality feedback from our customers and our suppliers. CP1 is a global initiative whose purpose is to strengthen and support our culture of superior customer service. DNOW is
committed to the following tenets:

  • Understanding our customers’ needs and exceeding their expectations
  • Creating a business where our customers choose us because of our service
  • Being rewarded for our services through lasting customer relationships