DNOW eMarketplace: Expand Your Reach
Partner with DistributionNOW and expand your reach to our established network of customers. As an eMarketplace Supplier, you'll have the chance to change the way our customers procure products using our best-in-class eCommerce platform. Here's what we're looking to add to our product offering:
- Automotive supplies
- Consumer electronics
- Food & beverage products
- Furniture & office supplies
- Large & small appliances
- Kitchen goods
- Cleaning products
Sound good? Contact us today to get started – it's completely free!
Selling With eMarketplace is Easy
Manage your store from your supplier portal – it's robust and simple to set your catalog and pricing. We'll handle payment processing, state tax and initial customer service, so you can concentrate on selling to our extensive, multi-industry customer base.
CLICK HERE to fill out the application form and submit it to our team. Once we have reviewed and approved your application, we'll send your login information.
Work with your assigned eMarketplace Onboarding Specialist to build your store. Your products will begin to show up on shop.dnow.com.
Payments for any purchases will be automatically deposited into your preferred U.S. bank account every 2 weeks. No membership fees required!
Frequently Asked Questions
The eMarketplace Program
DNOW has partnered with Mirakl, the leader in marketplace platform technology, to create a marketplace on our existing online ordering website. In addition to DNOW’s extensive offering, customers can now benefit from an expanded assortment of products provided by you and other 3rd party suppliers. The Mirakl platform provides you with a supplier portal where you can manage your catalog and offers and track your sales and metrics.
DNOW provides a guided supplier onboarding process where we determine which of your products may be sold in the eMarketplace. You determine pricing and shipping rules. When customers buy products from you on DNOW eMarketplace, you will either ship directly to the customer or to one of our 100+ U.S. branches, where we handle last-mile delivery (this is selected by the customer during checkout). DNOW earns a commission on each sale at an agreed upon commission rate.
CLICK HERE to fill out the application form and submit it to the eMarketplace team. Once we have reviewed and approved your application, we'll email your login information. You will then be introduced to your eMarketplace Onboarding Specialist, who will be responsible for helping you build your “store” and integrate with the eMarketplace platform. When your store is created, the content requirements are met and integration is complete, your products will show up on shop.dnow.com and you are ready to start receiving orders.
All customer service inquiries are initiated via DNOW’s top-rated customer service experience. You will be notified if a customer has a question or issue with an order. You will then communicate directly with your eMarketplace Manager through your own supplier portal.
If you are a current supplier with DNOW, nothing changes. However, if there are products in your portfolio that DNOW doesn’t currently carry, you can work directly with your assigned Product Line Specialist or Category Manager to determine how this program can benefit you.
No, the experience for the customer is the same. Your brand and products appear on the site like any other product. DNOW manages payment processing, covers taxes and handles first-line customer support. You ship product directly to the customer or to one of our 100+ U.S. branches, where we handle last-mile delivery (selected by the customer at checkout).
Currently, eMarketplace is only taking suppliers with physical product.
You do. You upload pricing along with your product catalog in your supplier portal.
We are targeting existing DNOW customers and new customers looking for product lines not originally available on shop.dnow.com.
No, we do not currrently have this capability.
No, we are not shipping outside the United States at this time. DNOW eMarketplace can support shipping to international customers when we expand in the future.
Not at this time. For now, all eMarketplace Suppliers must have a U.S.-based shipping warehouse.
No, you don't. DNOW buys out your products as they sell. We take responsibility for collecting all taxes in each state.
No, you don't. Signing up for DNOW Marketplace is completely free. We don't charge you a monthly fee to sell on our website.
Commission rates are determined between DNOW and each Supplier during the supplier onboarding process. The Mirakl marketplace platform tracks sales and commissions and provides you with visibility into sales and other metrics via your supplier portal.
No, we don't. DNOW only takes a commission from the sale of an order or product. You set and keep the entirety of your shipping cost.
If a customer has payment terms set up with DNOW, those terms may be used for eMarketplace products. DNOW manages the payment from the customer. Suppliers will not invoice customers directly; therefore, suppliers cannot provide terms directly to customers in eMarketplace.
Standard terms are 45 days unless otherwise agreed upon.
Payments will be automatically deposited into your preferred U.S. bank account every 2 weeks. You can update your bank details in your seller portal. Payments made to Suppliers will reflect the corresponding sales commissions for the period.